Fraud Information

Unfortunately, debit and credit card fraud is a growing problem.  Fraudsters are getting more and more savvy with their methods, their use of technology and global communication along with their boldness, in order to gain access to your credit card information. Pantex Federal Credit Union and Visa, both have taken steps to protect your accounts.  With your Pantex FCU/Visa debit card, comes a Zero Liability Policy*, basically stating that you, the card holder won’t be held responsible for unauthorized charges.  

This said, debit card security starts with you!  Smart practices such as reading fine print, using reputable vendors and other practices need to be used in order to protect your sensitive information.  Making your shopping experience safe and secure is our number one goal!

REMEMBER: Pantex FCU will NEVER call and ask for personal or banking log-in information! This includes social security numbers, complete card numbers, passwords, PIN (number), or one time pass or confirmation codes.  Fraudsters often "spoof" Pantex FCU phone numbers where it appears that the call is coming from Pantex FCU.  Consider the caller asking for any personal information as a "red flag."  Hang up and call Pantex FCU as soon as possible!

*https://www.visa.com/chip/personal/security/zero-liability.jsp